Policies

Terms and Conditions

 

Privacy

We understand the responsibility to protect your personal information. Credit card transactions are encrypted and your private account information will be kept in strict confidence. 

 

Payments

All prices and transactions are in Canadian Dollars (CAD). We accept Visa and Mastercard. All transactions are securely processed through Chase Paymentech ® .

 

Shipping

Baby Laurel & Co.  uses a variety of shipping companies which includes basic insurance coverage and fuel surcharges. Items lost or damaged in shipment are the responsibility of the customer.

Incorrect Shipping Information: If a package is returned to Baby Laurel & Co.  due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the delivery cost.

Please allow up to 3-4 business days from the time an order is placed for items to ship from Baby Laurel & Co. If an item is ordered on a Saturday, Sunday or Monday the item will be processed on the next business day. (please note our store is closed on Sunday and Mondays)

Please note we currently only ship within Canada. We do not ship to the United States at this time. The only exception to this is our furniture, currently all furniture is by local pick up or custom freight quotes within Alberta.

 

In Store Return/Exchange Policy

At Baby Laurel & Co our customers can always be confident that we provide them with strictly brand new merchandise and that all of our products attain a high standard of quality

If you're not completely satisfied with your purchase, you can exchange or receive an in store credit  on unused, NON-SALE items in the original packaging (unopened), in re-sellable condition (no rips or tears in box) with tags attached,  with proof of purchase within 30 days, less the shipping costs if applicable. We do not provide refunds

 

Baby Laurel & Co. reserves the right to determine if the item appears to be in the same condition as when the item was purchased and if it appears to be used, worn or packaging is not in re-sellable condition. Products that have been opened and assembled are not eligible for exchange or store credit. 

After 30 days, items cannot be exchanged and are a final sale. We pride ourselves in maintaining high quality standards and cannot take back items that have been used, damaged or are not clean. We like to ensure a level of integrity for other customers who may purchase an exchanged item and cannot in all confidence put items back on the shelf knowing they do not meet the above criteria.

Sale and clearance items are FINAL SALE.

For safety, health & hygienic reasons, some products are final sale.

These products include, but are not limited to:

  • Car seats and Car seat bases
  • Breast pumps & accessories
  • Bottles and Bottle nipples
  • Nursing pads and Nursing accessories
  • Pacifiers and Teethers
  • Bath tubs & Bathing accessories
  • Swimsuits
  • Safety products
  • Skin Care products
  • Special Order Items
  • Clearance items
  • Gift Cards
  • Mattresses
  • Furniture
  • Books
  • Baby Carriers
  • Diapering Products

All items labelled "clearance" or "sale" are a final sale and cannot be exchanged for another product or for in store credit. No price adjustments available on any sale items.

Special Order Item:

Special order is a term that we use to describe any product that we will order in for a customer that is not in our regular stock. This may be an item from a company whose products we carry, or an unlisted product that comes from a manufacturer that we currently deal with. Due to the fact that special orders are specifically for items that we do not carry as regular stock, we require full payment before ordering. There are no returns or exchanges on special orders.

Please contact Baby Laurel & Co. to obtain a Return Authorization Number (RA#) for online orders before shipping the return back to us. Return shipping charges are the customer's responsibility.

 

Product Availability / Descriptions / Prices

Baby Laurel & Co.  will always strive to keep the most accurate availability and product descriptions. In case of accidental error, we do reserve the right to change descriptions and prices without notice.

If an order is received and, for any reason, we no longer have the item you ordered in stock we will notify you as soon as possible (prior to processing payment) so that different arrangements can be made.