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Open Tuesday - Friday 10-5pm & every other Saturday 10-4pm. (May 14th & 28th)

Refunds, Shipping & Returns

In Store/Curb Side Pick Up

Available to all customers who can pick up their packages in Lethbridge.

  • Orders will be ready within 1-2 hours during operating hours Tuesday to Saturday.
  • Wait till you receive your pick up notification and read it for instructions.
  • Have your order number available upon pickup. 
  • If you live outside of Lethbridge please leave us a note letting us know if a family or friend is picking the order up for you. 

Orders not picked up after 3 weeks or after 3 attempts to contact you with no response,  will be donated. 

Shipping

The below Free and Flat rate shipping options are ONLY available on certain online items. Items that are considered oversizedbeyond a certain weight or certain sale items are not eligible for the below shipping options and will have their own rates populate at checkout. 

The below shipping options are in effect, Baby Laurel reserves the right to change these rates at any time. 

Western Canada (BC, AB, SK, MB) 

$0 - $150 before tax  = $15.00

$150.01 and up before tax  = Free shipping 

Eastern Canada 

$0 - $200 before tax  = $20.00

$200.01and up before tax = Free shipping 

We do not currently ship to the NWT.

Baby Laurel & Co.  uses a variety of shipping companies for free/flat shipping options which includes basic insurance coverage up to $100. Shipments lost in transit are the responsibility of the customer and we direct customers to make a claim with the shipping company directly.  For all large purchases such as gear, we will contact you for a quote for the additional insurance to fully cover the full price of your purchase. You will have an opportunity to accept or decline the insurance at the time of shipping. 

Incorrect Shipping Information: If a package is returned to Baby Laurel & Co. due to an incorrect shipping address provided by a customer,  the customer will be responsible for a $25 returned package fee and any additional shipping costs to reship the item. These costs will need to be paid before the package is re-shipped. 

We are not able to make changes to addresses after an order has been placed. If a change needs to be made the order will be refunded and the customer will need to repurchase the items. 

  • Please allow up to 2-3 business days (during sale events processing times may be longer) from the time an order is placed for items to ship from Baby Laurel & Co. This is our processing time, not the time it takes for it to ship to you. 
  • If an item is ordered on a Saturday, Sunday or Monday the item will begin to be processed on the next business day. (please note our store is closed on Sunday and Mondays). 
  • Orders will not be refunded if delays occur that are out of our control. Orders should be placed to account for ample shipping time. 
  • A customer has 6 hours from the time the order is made to cancel an order for a refund. Otherwise any orders a customers requests to be cancelled will be processed based on our regular return policy which is an exchange or store credit or will incur a 10% restocking fee. We pay transaction fees on all online orders regardless of whether the is fully processed. 

We currently only ship within Canada. 

Home Delivery  - within Lethbridge City Limits

Home delivery is available within the Lethbridge city limits and costs $9.50

You will be contacted to schedule your home delivery within 24 to 48 hours within receiving it. We will attempt to contact you 3 times. If our attempt to contact you is unsuccessful over 5 business days your item will be refunded and may be subject to a 20% restocking fee.  If your order was received on Saturday, Sunday or Monday your first contact will occur on Tuesday.

We will discuss and confirm a day and time range (within a 3 hour window) to deliver your order. If the delivery driver arrives at your home during this time and you are no longer home the order will be returned to our store. If you received free delivery the delivery fee will need to be reimbursed before the order is re-released. 

 

Returns & Exchanges 

At Baby Laurel & Co our customers can always be confident that we provide them with strictly brand new merchandise and that all of our products attain a high standard of quality. We believe in applying our policies consistently to be fair to all customers and to uphold this standard. 

If you're not completely satisfied with your purchase, you can exchange or receive a store credit on

  • unused,
  • NON-SALE items
  • in the original packaging (unopened),
  • in re-sellable condition (no rip or tears in box or packaging, free from pet hair and odours)
  • with tags attached,
  • with proof of purchase within 30 days, less the shipping costs if applicable.

Proof of purchase is the responsibility of the customer and we kindly request receipts are retained if purchased in store. All orders in store and online have a proof of purchase provided to a customer, and or a gift receipt in the situation of gift purchases.

Gifts are bound by the same return and exchange policies as non gift purchases. There is no extension of the time frame allowed for returns on gifts at this time. 

Baby Laurel & Co. reserves the right to determine if the item appears to be in the same condition as when the item was purchased and if it appears to be used, worn, unclean, or is not in re-sellable condition. Products that have been opened and assembled are not eligible for exchange or store credit. 

After 30 days, items cannot be exchanged and are a final sale.

We pride ourselves in maintaining high quality standards and cannot take back items that have been used, damaged or are not clean. We like to ensure a level of integrity for other customers who may purchase an exchanged item and cannot in all confidence put items back on the shelf knowing they do not meet the above criteria.

Manufacturer Defects

From time to time defects of products may occur. Please note the following

  • Gear purchases, that include but not limited to car seats, strollers, playpens, mattresses, swings, high chairs, bassinets, large toys, monitor & electronic will have manufacturer warranties that are held with the manufacturing company themselves. If a customer has an issue or concern with the performance they are instructed to reach out to the manufacturer directly. Baby Laurel & Co does not administer any warranty claims. 
  • Clothing, Baby Laurel & Co will assess any clothing defects within a 30 day period from date of purchase. We strongly recommend you inspect your purchase immediately upon purchase. Any issues with a product outside of 30 days will be considered a final sale, and customers will need to contact the manufacturer for any claims.  Baby Laurel & Co reserves the right to determine the course of action taken on inspection and a replacement for a product may not be offered. We believe in reducing the amount of product that lands in landfills. We strongly suggest that if you have a loose thread and an item has a seam that is coming apart that the item is fixed with a needle and thread on your own or at a seamstresses.  We believe this is a common issue regardless of brand and a simple fix, in expensive fix that keeps products otherwise in excellent condition out of the landfills.  A loose thread on a seam is not an acceptable reason for replacement or refund. 

 

Online Returns

Please contact Baby Laurel & Co. at customerservice@babylaurel.ca to obtain a Return Authorization Number (RA#) for online orders before shipping the return back to us.

  • We will request an image of the item showing its condition prior to sending the RA#. 
  • All returns need to be sent back and received in store within 30 days of purchase, not the date the customer received the original package.
  • Online returns will be re-assessed once received in store within 5-7 days.
  • The customer will receive an online gift card in the amount paid for the item for a future purchase less any shipping costs that are applicable. 
  • In the event the item is not in the proper condition for a return the customer will be contacted to arrange return shipping at their expense.

Sale and clearance items are FINAL SALE.

For safety, health & hygienic reasons, some products are final sale.

These products include, but are not limited to:

  • Car seats and Car seat bases
  • Breast pumps & accessories
  • Bottles and Bottle nipples
  • Nursing pads, bras and Nursing accessories 
  • Pacifiers and Teethers 
  • Bath tubs & Bathing accessories 
  • Swimsuits & Swim Diapers
  • Feeding Items that are open packaging or easy to access.
  • Safety products
  • Skin Care products
  • Gift Cards
  • Mattresses & Mattress Covers
  • Pillows
  • Furniture
  • Books
  • Baby Carriers
  • Stuffed animals 
  • Diapering Products
  • Food
  • Electronics (Monitors)

Additionally, the following items are also final sale:

  • Clearance Items
  • Items that have been removed or taken out of their original packaging
  • Items that have been assembled of modified
  • Special order items 

All items labelled "clearance" or "sale" are a final sale and cannot be exchanged for another product or for in store credit. No price adjustments available on any sale items.

 Please feel free to contact us at customerservice@babylaurel.ca or call 403-942-1814 to speak to one of our staff with any questions.